Scrib Order Corporate Requests

CORPORATE STEP BY STEP INSTRUCTIONS

Corporate requests include requests from Court, Correctional Facilities, Attorneys, Employers & Colleges.  Requests from correctional facilities, attorneys & employers require a signed release.  Signed releases are not needed for colleges or universities.  Click here for important information regarding Court requests.

1.  Sign in to ScribOrder

2. The ‘Unassigned Orders’ page will populate

3. Do not grab the application.  If the order is grabbed, it will go to the ‘My Orders’ tab where it will likely be forgotten and other processors will not be able to view the order

4. Click on the order number to open the order.

5. The ‘Type of Document Requested’ will show in the golden-brown box at the top of the order such as High School Transcript, ETR, IEP or Complete Student Record.

6. Check the ‘Last Year Enrolled’ field under ‘Your Last Columbus City School of Attendance’ section to determine if records are housed in Infinite Campus, eSIS or SCView.  If the student was last enrolled from:

   1. 2008/2009 to present – search for records in Infinite Campus

   2. Years prior to 2008 – search for records in SCView

7. Fees – If the student is located in Infinite Campus, check the ‘Fees’ tab to see if the student owes fees.  You do not need to check for fees owed in eSIS or SCView. 

   1. If fees are NOT owed, the order CAN be processed

   2. If fees are owed, the order CANNOT be processed except for court or incarcerated requests.  Click the ‘Inform of Progress’ action button to send a message to the requester to read as:  WE ARE UNABLE TO PROCESS THE RECORD REQUEST FOR (Name of Student) AT (Name of School) DUE TO FEES OWED TO COLUMBUS CITY SCHOOLS.  THE STUDENT SHOULD CONTACT THE TREASURER AT 380 997-7382 REGARDING PAYMENT OF FEES.  THIS ORDER WILL BE DENIED IN 15 DAYS IF FEES REMAIN UNPAID.  If fees remain unpaid after 15 days, Click the orange ‘Deny Request’ action button.  Click the ‘Apply Template’ dropdown in the ‘Decline Application’ box and choose NO RECORDS FOUND- CORPORATE template.  Edit the message to read as:  WE ARE UNABLE TO PROCESS THE RECORD REQUEST FOR (Name of Student) AT (Name of School) DUE TO FEES OWED TO COLUMBUS CITY SCHOOLS.  THE STUDENT SHOULD CONTACT THE TREASURER AT 380 997-7382 REGARDING PAYMENT OF FEES.  YOU WILL NEED TO RESUBMIT A REQUEST ONLINE AFTER THE STUDENT HAS PAID HIS/HER FEES.  Click the blue ‘Deny’ button.  The ‘Contingent Deny’ button should not be used

8. Signed Release

   1. If there is a Signed Release, the order CAN be processed if a signed release has been received

   2. If there is no Signed Release in the bottom blue box at the bottom of the order, Click the ‘Inform of Progress’ action button to send a message to the requester to read as:  WE RECEIVED YOUR TRANSCRIPT REQUEST FOR (Name of Applicant), HOWEVER A COPY OF THE SIGNED RELEASE IS NEEDED.  PLEASE SIGN BACK IN TO THE RECORDS REQUEST SYSTEM WITH YOUR EMAIL ADDRESS, PASSWORD AND ORDER NUMBER AND UPLOAD A COPY OF THE SIGNED RELEASE VIA THE ORDER TRACKER.  THE ORDER TRACKER IS LOCATED ON THE BLACK RIBBON AT THE TOP OF THE SCREEN. The order CANNOT be processed without a signed release.  If the signed release isn’t received within 15 days, the request should be denied.  Click the ‘Deny Request’ button.  Click the ‘Apply Template’ dropdown in the ‘Decline Application’ box and choose NO RECORDS FOUND- CORPORATE template.  Edit the message to read as:  WE ARE UNABLE TO PROCESS THE RECORD REQUEST FOR (Name of Student) AT (Name of School) WITHOUT A SIGNED RELEASE.  PLEASE RESUBMIT YOUR REQUEST AND UPLOAD A SIGNED RELEASE VIA THE ORDER TRACKER.  Click the blue ‘Deny’ button.  The ‘Contingent Deny’ button should not be used. 

9. Search for record(s) requested.  (Refer to step #6 for location of record) Records that are saved to your computer to be uploaded & sent electronically from ScribOrder, should be saved using the ‘Student Name’ instead of the ‘Student Number’, to ensure that the wrong file isn’t accidentally transmitted to the wrong individual

10. Upload the file(s) to the top blue box within the order.  Documents can be dragged & dropped.  Do not upload files to the bottom blue box

11. Click the ‘Sign & Send’ button. – Clicking this button affixes the district’s electronic seal on the records, and ensures that they comply with standards for electronic transcript/student record delivery

12. Click the green ‘Approve Request’ button

13. In the ‘Approve Application’ box, click the ‘Apply Template’ dropdown and choose an appropriate template.  Templates can be edited if needed

14. Click the blue ‘Approve’ button. – Never use the ‘Contingent Approve’ button.

15. An email notification is sent to the applicant once the request has been processed.

16. If records cannot be located, email Bonny at bdurr@columbus.k12.oh.us and provide the student name and order number.  Orders should not be denied until all options have been exhausted.