Scrib Order Verification Process

The ScribOrder Verification Process document is a cheat sheet to assist CCS secretaries in understanding and requesting ID and proof of address for students that do not pass the ScribCheck Verification for ScribOrder requests. ScribCheck identity authentication is used to protect the identity of students. ScribCheck is only used for students requesting documents to be delivered to a location other than an educational institution.

As long as there is a green check mark in front of the following items, the order can be processed. The phone match for the most part won’t match because so many people use cell phones instead of landlines.

Address Match
DOB Match

Do not process the order until you receive required documents as listed below. When an applicant uploads a document or sends a message, a red flag will appear by the order number which alerts you to check the order for the uploaded document or for their message. Once you have checked, the red flag should be cleared from the order. Please see ‘Unread Notifications!’ instructions to clear the red flag from the order.

If there is a yellow flag in front of the Address Match you should send a ‘Request Information’ Message requesting proof of address. You should list acceptable proofs of address. Here’s a sample statement you can use.

Sample Statement for Proof of Address

We received your order for school records; however, we are unable to process your request without proof of address. Please log back in to the online request system and upload, via the order tracker, one of the following proofs of address: gas, water or electric bill (inclusive of your name, address & date), current lease (inclusive of name, address, signature page & date), 2 of the most recent copies of paycheck stubs (inclusive of your name, address & date), statement from the personnel office of employer, on letterhead, indicating the address used for employment purposes and for submission of internal revenue service () w-2 forms or verification of enrollment from college. The order tracker is located on the black ribbon at the top of the screen. Once we receive your proof of address we will proceed with your order.

If there is a yellow flag in front of the DOB Match you should send an ID Auth Message requesting ID. See below for sample statement.

Sample Statement for ID

We received your order for your school transcript; however, we are unable to authenticate your identity without additional identification. Please log back in to the online request system, and upload, via the order tracker, a copy of your driver’s license or state id. The order tracker is located on the black ribbon at the top of the screen. Once we are able to authenticate your identity we will proceed with your order.

If there is a yellow flag in front of both the Address Match and the DOB Match here’s a sample statement for both.

Sample Statement for Both Proof of address & ID

We received your order for school transcript; however, we are unable to authenticate your identity without additional identification. Please log back in to the online request system and upload, via the order tracker, a copy of your driver’s license or state ID card along with one of the following proofs of address: gas, water or electric bill (inclusive of your name, address & date), current lease (inclusive of name, address, signature page & date), 2 of the most recent copies of paycheck stubs (inclusive of your name, address & date), statement from the personnel office of employer, on letterhead, indicating the address used for employment purposes and for submission of internal revenue service (IRS) w-2 forms or verification of enrollment from college. The order tracker is located on the black ribbon at the top of the screen. Once we receive your ID and proof of address we will proceed with your order.

If this message appears:

Please use the statement above for both the Address Match and the DOB Match.

Below you will find other sample statements that can be used depending on the situation:

Sample Statement for Invalid Request

To protect the identity of our students, CCS will only process record requests that are submitted by the person that the records request is for. Family members cannot request records on behalf of another family member unless the record is for a student under the age of 18.

Sample Statement for Fees Owed to CCS

We are unable to process the record request for (name of student) at (name of school) due to fees owed to columbus city schools. Please contact the treasurer at 380 997-7382 regarding payment of fees. Orders will be denied in 15 days for fees that remain unpaid.