CCS Infinite Campus Support

Our Infinite Campus Support Team is available to assist you with any Infinite Campus issue, but in order to efficiently manage requests from over 8,000 users with our small support team of 8, we must have an orderly method in which we receive, respond to, and track requests for help.

How to submit a ticket

Instructions for creating a ticket can be found here.

Already know what you are doing?

Use this link = TDX Service Portal


I've never submitted a ticket before ... where do I start?	Complete step-by-step directions can be found here.
Can I just call x8425 (main help desk)?	NO. The 8425 number (whether you call or text) is managed by the IT department - they will refer you to create a ticket for the Infinite Campus Support Team as described above.
Can I just email or call someone else with my question?	If you need to follow up on an existing ticket, please have that number ready when you call or email. If you do not have a ticket, you'll be asked to create one, as the tickets already in the queue are the priority and can be properly tracked, whereas emails and phone calls cannot. Remember, opening a ticket will guarantee your request doesn't get lost or forgotten. By entering it in the ticketing system, it becomes part of a workflow that has to be completed by our team.
What about other issues not related to Infinite Campus?	Using TDX you can submit a ticket for issues related to Certify and Confluence by following the same instructions at the link mentioned above.
What self-service options do I have?	The Infinite Campus Dashboard, (this website) is our Knowledge Base, that is available to everyone and does not require a username or password to log in. For more general Infinite Campus questions, you can look on the Campus Community, an online resource maintained by Infinite Campus. Here you can find documentation, videos, hands-on labs, and a user forum.
I've never logged on to the Campus Community before, how do I get in?	After clicking the link inside Infinite Campus (see above), you may be prompted to create a Campus ID if you have never accessed the Community before. Follow the steps here to create your Campus ID. This is a ONE TIME process ... Once your account is created, you will no longer need to authenticate, as logging in to Infinite Campus does this for you.