Sent Message Log

PATH: Index > Messenger > Sent Message Log

The Sent Messages Log allows you to review process inbox, email, voice and text messages that you have sent. Once you find the message for which you are searching, you can review the message details as well as cancel In-progress and Waiting messages and print a Sent Message Report for a specific message.

How to Search for Messages

Enter the date range in which the message was created and click the Find Messages button. The Sent Message Log displays the messages that fall within the date range you entered. The first 4000 messages are included.
Filter the results by selecting an option in the column's dropdown list or sort the search results by clicking the column headers. (Optional)

To filter results using the Date Created or Date Scheduled fields, you must enter the date in the format in which it displays on the screen: MM/DD/YYYY HH:MM AM (or PM). For example, 01/01/2013 8:30 AM. If you do not know the full date or time, you can enter part of the date or time and the search tool will display dates/times that match the numbers you enter.
Select the message you want to view. The Delivery Summary, Sent Message Report Options, Filter Criteria Detail and Message Detail areas display. See the following Screen Examples and Field Descriptions for details about each area.

Screen Examples and Field Descriptions

The Sent Message Log tab is divided into multiple areas.

Sent Message Log Search and Result Table

Field	Description

Field	Description
Created Between	The date range in which the message was created.
Status	The delivery status of the message. Canceled. Message was canceled. This includes messages that were canceled before delivery had begun. Canceled IP. Message was canceled after delivery had been started. Sent. Message has finished delivery. Error. Shoutpoint has not returned all information for the message in a timely manner. Selecting the Refresh Status button on the Sent Message Log for messages in this status may update the status from Error to another status. Failed. Message did not send due to technical issues. In-Progress. Message task is currently running. Waiting. Message has been scheduled, but delivery has not completed. Messages created within in Infinite Campus are sent to a service provider for recipient delivery (Mailgun, SMTP Host, Shoutpoint). The Status field in the Sent Message Log reflects the status of delivery from Campus to the appropriate service provider.
Message Type	Identifies the specific Messenger Tool, Messenger Scheduler or other Campus tool that was used to send the message.
District/School	The district or school to which the message was sent.
Message Subject	The subject on the message.
Sender	The user who sent the message.
Date Created	The date on which the message was created. To filter results using the Date Created field, you must enter the date in the format in which it displays on the screen: MM/DD/YYYY HH:MM AM (or PM). For example, 01/01/2013 8:30 AM. If you do not know the full date or time, you can enter part of the date or time and the search tool will display dates/times that match the numbers you enter.
Date Scheduled	The date on which the message is/was scheduled to be sent. To filter results using the Date Scheduled field, you must enter the date in the format in which it displays on the screen: MM/DD/YYYY HH:MM AM (or PM). For example, 01/01/2013 8:30 AM. If you do not know the full date or time, you can enter part of the date or time and the search tool will display dates/times that match the numbers you enter.
Schedule ID	The unique identification number for the message. This field displays for all message types; however, the field is blank if the message did not include Voice and/or Text as part of the message.

Delivery Summary

Field	Description

Field	Description
Status	The delivery status of the message. Canceled. Message was canceled. This includes messages that were canceled before delivery had begun. Canceled IP. Message was canceled after delivery had been started. Sent. Message has finished delivery. Error. Shoutpoint has not returned information for the message. Selecting the Refresh Status button on the Sent Message Log for messages in this status may update the status from Error to another status. Failed. Message did not send due to technical issues. In-Progress. Message task is currently running. Waiting. Message has been scheduled, but delivery has not completed. Messages created within in Infinite Campus are sent to a service provider for recipient delivery (Mailgun, SMTP Host, Shoutpoint). The Status field in the Sent Message Log reflects the status of delivery from Campus to the appropriate service provider.
Sender	The user who sent the message.
Date/Time Created	The date and time on which the message was created.
Date/Time Scheduled	The date and time on which the message is/was scheduled to be sent.
Schedule ID	The unique identification number for the message. This field displays for all message types; however, the field is blank if the message did not include Voice and/or Text as part of the message.
Total Recipients	The sum of all recipients eligible for receiving the message and includes recipients who did not receive a message since they did not have a delivery device available or they did not have a delivery device selected for the message type.
Total No Device	The sum of all recipients who did not receive a message since they did not have a delivery device available or they did not have a delivery device selected for the message type.
Total Inbox	The total number of messages sent to user's Process Alerts.
Total Emails	The total number of messages sent via email.
Total Voice or Total Voice/Text	The total number of messages sent via phone. The field is called Total Voice/Text if your district uses text messaging in addition to voice messaging.
Total Emails Attempted	The total number of email messages that Campus tried to send.
Total Voice Attempted or Total Voice/Text Attempted	The total number of voice/text message that Campus tried to send. The field is called Total Voice/Text Attempted if your district uses text messaging in addition to voice messaging. Total Voice Attempted and Total Voice/Text Attempted amounts are less than the amount shown in the Total Voice or Total Voice/Text field since the recipient can confirm calls (by pressing zero) and cancel additional voice calls and text messages. The option to Allow Multiple Messages in a Single Call (found on the Voice Settings tab) reduces the amount reported in the field since the option allows multiple messages to be delivered to a single phone number.

Sent Message Report Options

Field	Description

Field	Description
Include Delivery Devices	The device(s) on which you want to report. Marking No Device includes recipients who did not receive a message since they did not have a delivery device available or they did not have a delivery device selected for the message type. Delivery Devices not included in the sent message are NOT available to select for the report.
Report Detail	All - Prints Summary and detail information of message and recipients. Summary - Prints Header and Delivery Summary sections. Failed Delivery - Prints the complete Delivery Detail for recipients who had at least one device fail. This option is not available for waiting or In-progress message campaigns.
Format	The report can generate in PDF, CSV or DOCX format.
Print Sent Message Report	Clicking this button prints the Sent Message Report. See the Print a Sent Message Report for more information.

Message Detail

Field	Description

Field	Description
Schedule Name	If a message is sent via a Messenger Scheduler tool, the Schedule Name appears before the Message Type to indicate the message is scheduled.
Message Type	Identifies the specific Messenger Tool or other Campus tool that was used to send the message.
District/School	The district or school to which the message was sent.
Sender's Email	The email address that appears as the sent from address on sent email messages.
Caller ID	The caller ID number shown to recipients of phone messages.
Email Attachment File	This link allows you to view the attachment sent on the email message. The file is available as long as your system administrator has not deleted the attachment or moved the attachment to another server.
Audio File	This link allows you to listen to the audio file that was used for phone messages. The file is available as long as your system administrator has not deleted the attachment or moved the attachment to another server.
Message Subject	The subject entered on email messages.
Message Body	The content of the email message.
Message Text	The content of the text message.