Infinite Campus Assistance

Remember - A support ticket is required for assistance with Infinite Campus.

Creating a ticket is EASY!

From within Infinite Campus: Index > Links > Campus Support Form

- or -

Use this shortened URL: tinyurl.com/campusform2

Use your email username/password, entering ccs\ before the username.
You can also call the main help desk at 365-8425, however the person taking your call will be filling out the same form - we recommend filling this out on your own to save time.
A help desk ticket is automatically created by this process and goes directly to the Campus Support Team.
Tracking all requests this way allows us to serve you better.
Complete step-by-step instructions for creating an awesome support ticket (complete with screenshots) can be found here.

Campus Community: Campus Community is an excellent resource for assistance with the different modules in Infinite Campus. There are step-by-step tutorials, videos, and downloadable documentation.

Infinite Campus Parent Portal

Beginning this school year, the Infinite Campus Parent Portal will be utilized for different applications.

It is very important that all schools be prepared and have the Portal accessible to all parents and/or guardians. The Parent Portal provides the same information the student portal contains. The only difference is that parents can view information for all children enrolled in Columbus City Schools with one log on.

Did you know - Parents now receive their activation code and instructions on how to create a Parent Portal account during the enrollment process at Central Enrollment.

If your school has not deployed the Parent Portal, the parent/guardian activation keys can be generated and letters created using Mail Merge. Step-by-step directions are available on the Infinite Campus Dashboard under the Portal > Creating Parent Portal Letters. Every school should have a point of contact in the event parents have questions or need assistance with the portal.

TROUBLESHOOTING THE PARENT PORTAL

Do not refer parents to the main helpdesk

The main help desk is not equipped to field calls from parents, so please do not refer parents to the 8425 help desk number.

Troubleshooting suggestions can be found on the Infinite Campus Dashboard: Portal > Troubleshooting Parent/Student Portal. If no one at the school can solve the issue the parent is having, please submit an Infinite Campus Support Ticket as directed above, and a member of the support team will work with you to solve the issue for the parent.

Most of the high and middle schools have already provided portal access codes to their student’s guardians. If a parent/guardian requests their access code, it is the GUID for the parent/guardian, NOT the for the student. To find the parent/guardian GUID:

Search > All People to find the parent/guardian.
In the Person Identifiers section of the Demographics tab, the last box labeled Person GUID contains the activation code the parent needs to set up their portal account.

Behavior Management

For 2016-17, the Hearing Resolution was updated to represent Hearings when the student was removed from school pending the Hearing (Student Removal) and when the student was allowed to remain in school pending the Hearing (Non-Removal).

If a student is receiving a Hearing with an intent to suspend or expel, the Hearing has to reflect either an emergency removal or non-removal.
The Intent to Suspend or Expel letter must match the Hearing resolution—with emergency removal or without in order for the letter to generate.

If a Behavior letter will not generate, see the tips below:

Make sure the resolution matches the letter; e.g. A Bus Suspension letter will only generate if the resolution is Bus Ridership Suspension.
When generating Behavior letters, the Effective Date is the Incident date.
Unless you are authorized to do so, do not use any of the Resolution codes below the line ‘——DO NOT USE CODES BELOW——’.
Verify that the address to is checked for mailing.
Verify that the student’s guardian is in the Household.
On the student’s Relationship tab (Index > Census > People), verify that the applicable boxes are checked for Guardian, Mailing, etc.
Click here for detailed information regarding Behavior letters.

School Secretaries

Student Withdrawals: If a student has been withdrawn from your school, and you later find out where the student is, it is very important to re-submit the withdrawal—especially if the student was withdrawn to a drop-out code (any code in the 70’s). Click here for detailed documentation on how to re-submit a completed withdrawal in CCSDAS. Don’t forget – use Google Chrome to access CCSDAS.
Attendance Reports: (Index > Attendance > Reports)
- Day Count: an excellent report for a list of students present on a specified day.
- Attendance Summary: can be generated by a specific student or the entire school. This report provides the total minutes a student is absent, including tardies and early leaves and converts it into equivalent days present and absent.
Editing Demographic Information: School secretaries are no longer able to edit Demographic information for students. This refers to a student’s name, gender, dob, race and/or ethnicity, or place of birth. Any changes required are to be referred to Maritta Komula at Central Enrollment, with supporting documentation. Click here for detailed information.
- If a parent, guardian, or emergency contact needs a name or gender update, submit a help desk ticket with all applicable information.
- Home and personal phone numbers are still to be updated by the school secretary.

Teachers

If there are students on your roster that you do not teach, OR if there are students in your class who are not on your roster, please notify your building scheduler immediately to correct the problem. You should also contact your scheduler if you have student scheduled in your course at the wrong grade level (i.e., a 6th grader in your 7th grade math class). It is essential that any scheduling errors are corrected in a timely manner so that attendance and grades are not affected for the student. Your feedback is essential to keeping our data accurate!

Did you know - There is a special section of the Infinite Campus Dashboard just for teachers! Click here to check it out!

Elementary Principals

The Parent and Student Portals may be a new concept for your office, students, and parents. The portal is a great tool for the schools to use. Parents and students can view:

Attendance
Grades—nine week and interim
Household information - Parents still have to notify the school if any household information (members, emergency contacts, etc.) is incorrect. However, it is intended that parents will be able to update their home telephone number through the portal in the future.

See above for detailed information.

Secondary Principals

Grade Book view: Other than clicking on the grade book icon on a student’s Schedule or Grades tab, there are additional options on how to view a teacher’s grade book. Administrators can access a teacher’s grade book as a guest. Click here for detailed information.