Help Desk FAQs

Owned by KimberlyS (Unlicensed)
Last updated: Jul 17, 2013
1 min read
  1. After I put my request online, how do I get a ticket number?
    1. In order to have the automated system email your ticket number and status, you must request to receive email notifications from Unicenter. A Help Desk agent can assist with this setup.
  2. Sometimes the Help Desk agents do not try to remote into my machine. Why?
    1. There are some issues that the Help Desk agents know require a technician to come out onsite. In this case, the Help Desk does not want to waste any of your valuable time; a ticket is put in and transferred to the proper group.
  3. Why would a Help Desk agent refer me to another phone number?
    1. The Help Desk receives information about a lot of different topics. In some cases, an application, duty, or other responsibility is supported by another area at CCS. These would be the times that an agent may provide you with the support number for your question.
  4. Trainers are specialized in helping end users with MSOffice, ICU, and other productivity software questions. They also have the time and ability to assist on more time-sensitive issues. I left a voicemail at the Help Desk. When can I expect a return call?
    1. During the beginning of school, the Help Desk agents try to pull the voicemails at lunch time then at end of day. Depending on when you left your message, you should expect to hear back within 8 business hours.