Hardware FAQs

Owned by KimberlyS (Unlicensed)
Last updated: Jul 17, 2013
2 min read
  1. Can I get a New Printer/Computer?
    1. The district has assigned all printers and computers to a location and any device not at a school is awaiting repair; speak to your building Administrator for a purchase request the funding for the printer/computer will come from the schools or your department's budget. If you are a principal Please click this link for the updated pricing guides. http://cpsnet.columbus.k12.oh.us/applications/inetdept.nsf/Department+Pages/Information+Technology-Main?OpenDocument or directly click one of the below.
    2. Desktop Computers
    3. Laptop Computers
    4. Color Printers
    5. B&W Printers
  2. Need to order a new  Printer/Computer for this office
    1. http://cpsnet.columbus.k12.oh.us/applications/inetdept.nsf/Department+Pages/Information+Technology-Main?OpenDocument
    2. Bottom of the page is the approved items to be purchased
  3. Computer will not turn on?
    1. Check to insure it is plugged in both at the power strip and at the tower
    2. Also is the power strip needs to be on and plugged in as well
  4. My computer is running extremely slow. What should I do?
    1. First completely shut down computer. Wait 30 seconds and power computer back on. If computer continues to run slow, call the Help Desk at 8425.
  5. What is the difference between a thin client and a thick client?
    1. Thin clients and thick clients can both be provisional (meaning virtual operating system). But a thick client can also be a "hard drive" machine ex. DELLS AND HP'S DESKTOPS (box shapes). Easiest way to know which one you are explaining is the very thin boxes are thin clients and the box like machines are thick clients (if you are not sure please contact the helpdesk for further instructions.)
  6. What should I do if my monitor is blank?
    1. Check to see if the VGA cable (located underneath the monitor) is securely attached. If it is put in a ticket to the helpdesk.
  7. Why can't I move IT equipment in my room on my own?
    1. Most classrooms only have one live drop. There is also specific configures for the drops to allow printers and other devices to function. There is also a liability issue which the administrator of your building would prefer be shouldered by the custodial or IT staff.
  8. I have a laptop computer. A student has rotated my display so it is sideways or upside down. Is there something that I can do to change it back?
    1. Hold down the Ctrl + Alt keys and press the Up arrow. You may have to use one of the other arrow keys to set it properly. You will have to be logged into Windows for this to work.
  9. If I cannot use my own equipment and my admin denies a request for new equipment how can I have computers moved from one room to mine?
    1. A request to the help desk will ensure a tech comes out to assist with all the moves. It is important to have a tech onsite to insure the safety of everyone involved and the equipment.