FAQ
See below for Frequently Asked Questions regarding Certify.
Some of the rules on my score card are missing the severity level. How do I know what the severity is for these?
Answer - last updated 2/10/2016
The severity level only shows when there is a new value. So, anything between 1 and the next number is a severity 1, and so on down the list. See example below.
I am not getting email notifications, why not?
Answer - last updated 9/5/2017
- Verify that you are listed in Certify in the correct group/school. If you have moved schools recently, changed positions, or are new to the district, please send a support ticket so that your info can be updated.
- Sometimes this can also be because your emails are in your Clutter folder in Outlook. To prevent this, you can turn off Clutter by following these instructions.