The ScribOrder Verification Process document is a cheat sheet to assist CCS secretaries in understanding and requesting ID and proof of address for students that do not pass the ScribCheck Verification for ScribOrder requests. ScribCheck identity authentication is used to protect the identity of students. ScribCheck is only used for students requesting documents to be delivered to a location other than an educational institution.
As long as there is a green check markin front of the following items, the order can be processed. The phone match for the most part won’t match because so many people use cell phones instead of landlines.
Address Match
DOB Match
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Do not process the order until you receive required documents as listed below. When an applicant uploads a document or sends a message, a red flag will appear by the order number which alerts you to check the order for the uploaded document or for their message. Once you have checked, the red flag should be cleared from the order. Please see ‘Unread Notifications!’ instructions to clear the red flag from the order.
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If there is a yellowflagin front of the Address Match you should send a ‘Request Information’ Message requesting proof of address. You should list acceptable proofs of address. Here’s a sample statement you can use.
If there is a yellowflag in front of the DOB Match you should send an ID Auth Message requesting ID. See below for sample statement.
If there is ayellowflagin front of both the Address Match and the DOB Match here’s a sample statement for both.
If this message appears:
Please use the statement above for both the Address Match and the DOB Match.
Below you will find other sample statements that can be used depending on the situation: