...
The highest grade should count for credit and toward Cum GPA
The lower grade will remain on the transcript, but earned credit needs to be '0.00' and it should NOT count in Cum GPA
Editing transcript grades
...
Query for a student who's transcript needs to be updated
Click on the Transcript tab
Locate the repeated course that needs updated, and click on the row to edit it
Scroll down to the Scoring Information section
...
Change the Credits Earned to 0.0 - this will ensure the student does not receive credit twice for the same course
BEFORE | AFTER |
|---|---|
  |   |
After changing the grade, enter a comment in the Comments box in the Additional Information section to indicate why this change was made. These comments will NOT appear on the printed transcript.
...