Department of Accountability & Other Support Services
Scheduling AccountabilitySupport
Last Revision Date: August 30, 2019
There are four main options to obtain support for Infinite Campus users:
- Infinite Campus Dashboard - The Infinite Campus Dashboard is our virtual knowledge base of instructions and information. It was created by Columbus City Schools specifically for our users. It includes instructions and guidelines on how to complete tasks specific to our District and is your primary resource for help. To access the Dashboard, log in to Infinite Campus, click on the Index tab, click Links, and select Infinite Campus Dashboard. All information found in this document can be found on the Dashboard.
- Campus Community – This is the knowledge center that was created by Infinite Campus. It shows instructions on how to use the core product. There are videos, written instructions and hands-on lab exercises to help users. To access Campus Community, log in to IC, click on the app switcher and select Community. You may have to log in the first time that you enter this site, however, you will never be asked to authenticate again after this instance.
- Infinite Campus Support Ticket – This is the fastest and most efficient way to receive support. You can contact the Infinite Campus Support Team with questions or issues by submitting a support ticket including as much detail as possible. You can find the instructions for how to enter a support ticket on the Dashboard, as well as a link.
- Student Data Specialists (SDS) - The Student Data Specialist is a source of support and guidance regarding student data and its interactions with Infinite Campus and associated support systems for various building staff. They visit the schools on a regular basis throughout the school year and can provide on-site training sessions and guidance on the reconciliation of errors identified through Certify and IC reports.