Fixing a Card Jam

If the print attempt fails, one or more of the cards may have become jammed in the printer, or there is a defect in a mechanical component. If a card is blocked, remove the card as follows:

Open the printer cover and remove the ribbon.

Press the button on the control panel to turn the card feed rollers. If the card is still stuck inside the printer, slide it manually towards the printer output. If there is more than one card, always push the top one first.