Change your Address
Important Information
Address changes are easier to complete on a computer rather than a phone.
If you do not have access to a computer, you can visit the Central Enrollment Center and use one of our kiosks. There are staff members available to assist you!
If you choose this option, please bring your address verification documents with you.
Log In
Go to the Columbus City Schools website (CCSOH.us), and click on the Parent Portal button on the homepage. This will take you to the Infinite Campus Parent Portal login screen.
Type your username and password in the spaces provided to log in.
Access the Annual Update page
Click the Annual Update link under Shortcuts on the righthand side of the homepage.
You may need to scroll down to see the Shortcuts section.
Click Start under the Action field
Click Begin Annual Update
Fill in the required field(s) and click submit
Once you click Submit, you will be directed to a page that lists important information to know before attempting to change your address. The next step has an example of what that page will look like.
Before you begin
Read the information on this page before you click Begin.
Note that you do not need all of the documents listed. You only need your address verification. A list of acceptable documents can be found https://www.ccsoh.us/start-here/enroll-your-student
Confirm (or change/update) information. Click Next – you will click the next button until next is not an option, THEN you will click Save/Continue – You must confirm information on every tab before you can submit the change. (See screenshot below)
Select ‘Yes’ in the drop-down under “Is this address current?” if your address is current.
What if I need to change my address? Select ‘No’ in the drop-down if you are changing your address - additional fields will open for you to change your information.
Add the date you stopped living at your previous address. Type in your new address (the House number goes in the House # box, the street name in the Street box).
Scroll down and confirm you have one of the Acceptable Documents listed. Click the Upload Address Verification button. Choose your document and click Open. Once it’s uploaded, click Next.
If you are uploading your lease, please make sure you include the front page with your information (your name, address, lease term and landlord’s information AND the signature page). If you are uploading an Electric, Water or Gas bill, please make sure your name, the service address and current date are visible.
Click the arrow in the box under the question “Did you make a change to the Home Address?” and select “Yes, I did make a change to the home address”.
Two questions will come up and you must choose whether to keep your student(s) at the current school or change them to a school closer to your new address. Please read the statements and click the radio button next to the one that applies. If you choose to change schools, you MUST type in the name of the student(s) you would like to switch schools, even if it is all of your students. After entering the names of the students, click Next.
If you have a separate mailing address, click the arrow and change the answer to ‘Yes’ then add your mailing address. Once the address is added, click Save/Continue.
if you do not have a separate mailing address, select ‘No’ and then click Save/Continue.
Update the Parent/Guardian section by clicking on the row that shows your name highlighted.
On the next screen, answer language and address questions. You will not be permitted to change demographic information such as name, date of birth, or gender. If these are incorrect, please reach out to the Parent Portal Assistance Team. Click Next.
Confirm the phone number and email address or update (change) or add any missing information.
Add a secondary email if applicable. Read through the Description of Contact Preferences to understand what notifications you will receive. Click Next.
Answer the Migrant Worker question. Click Next.
Answer the Military Connection question. Click Save/Continue.
If there is only one Parent/Guardian in the home, you will see Completed by their name; click Save/Continue. *If there is another guardian, their row will be highlighted and you will edit the information like you did with the first parent. **You are not permitted to add a guardian with the Annual Update.
Click on the Emergency Contact that is highlighted and is incomplete.
Confirm all information is correct (you will not be permitted to change demographic information such as name and gender. Click Next.
If you wish to remove a person as an Emergency Contact, change the answer to question “Is this person still an emergency contact for at least one student in this household” to ‘No’. If you say no, you will be directed back to the previous page and will not be required to confirm their information.
If you answered Yes, and then clicked Next, you will need to enter any missing information. Email addresses are not required for Emergency Contacts.
Answer the address question (you are not required to enter an address for an Emergency Contact). Click Save/Continue.
You will now see ‘Completed’ by this Emergency Contact’s name. Click Add New Emergency Contact if you would like to add an additional person.
If you do not want to add anymore contacts, click Save/Continue.
Click on the first (or only if you only have one child) row that is highlighted and says Incomplete.
Confirm or update the areas with a red asterisk *. Keep in mind you will not be able to change the student’s name, date of birth or gender. Click Next.
Answer the housing question and the Children’s Services question. Click Next.
Confirm the Contact Sequence (the order you want contacts to be called, parent is usually #1) and answer the question regarding marriage of the parents. Click Next.
Confirm the relationship between the Emergency Contact and this student. Add the Contact Sequence. Click Next.
If there are multiple students in the household, confirm the relationship to the student you are currently working on. Click Next.
Answer the Health Services - Emergency Information questions. You will have additional information to enter when you click Yes or No.
If you select Yes, complete the provider information and then type your name in the box and click the date. Click Next.
If you select No, type your name in the box, add the instructions you’d like the school to follow, and click the date. Click Next.
Answer the Health Services - Medical or Mental Health Conditions questions. If the answer is Yes then you will have additional information to complete. If the answer is No, you’ll be taken to the next section to complete. Click Next once all information is accurate.
Answer the Health Services - Medications questions. If the answer is Yes then you will have additional information to complete. If the answer is No, you’ll be taken to the next section to complete. Click Next once all information is accurate.
Answer the Technology question. Click Next.
Answer all of the Release Agreements and click to sign your name as acceptance of those answers. Click Next.
Click Save/Continue.
You will see Complete next to the student you just updated. If there are multiple students in the household, click on the next student with Incomplete next to their name and follow the same steps as the first student.
After all student’s sections have been complete, click Save/Continue.
Click Submit to complete the process or Back to make any changes. You can also click on Application Summary PDF if you want to see the information together.
You have successfully completed the Annual Update. The Enrollment Department will process your Annual Update if you indicated an address change and reach out to you via email and/or phone when it’s been approved.