Infinite Campus Support will be joining Information Technology Support in using the Team Dynamix Self-Service Portal (click here). We encourage you to begin using Team Dynamix to request support, but will continue to monitor this support portal. If you do move forward with a support request here, please do not put a support request into both systems. Thank you!

Login to the Service Desk with Your Google Account:

  1. Use this link:

  2. Enter your Columbus City Schools work e-mail address ( 

  3. Select Login with single sign-on

  4. (If you experience issues logging in here, make sure your Chrome browser isn't already logged into your personal GMail.  See example.)

  5. Select your Google account ( If it's not there, select use another account and enter it manually.

  6. Enter your Columbus City Schools work e-mail address ( 

  7. Enter your Password. Your password is synced with Active Directory (Same as Infinite Campus, e-mail, computer login, etc.)

  8. After logging in, select Infinite Campus Support.

Home screen 

  1. Use this search box to find help articles for any Infinite Campus issue

  2. Click this button for Infinite Campus - Certify - Confluence Support

  3. Your most recently used forms will appear here for easy access

  4. Your current open requests can be monitored by clicking here

Your issue may already have a help article!

As we receive requests for help, we do our best to document the solutions to save everyone time going forward.  These solutions are now at your fingertips via the Help Center!  After clicking the Infinite Campus button, you have a selection of categories available to you.  Click one of them to see available help articles.  Click the Home link in the upper left corner at any time go back.

Was the article helpful?  Let us know!   

At the bottom of each help article, click Yes or No so we can get feedback as to which articles are the most useful.  We use this information to continuously improve our content.

Raise a Request

If you were not able to find the information you needed in one of the help articles, you can send us a request (ticket).

If the specific category you need is not listed, or you are not sure what to choose, select New Support Request: 

Fill out the form

Complete the form with as much information as possible.  The more information we have from the beginning, the faster your issue can get resolved!

Email Confirmation


Track the Status of your Request