Click the link below to access the Help Center:
https://columbus.atlassian.net/servicedesk/customer/portals
Enter you CCS Email address and click next:
Click Log in with single sign-on:
Choose your CCS Email account from the list, or enter it manually:
Enter your password:
Select the Certify-Confluence Support button:
Choose the category that best fits your issue. If you are unsure, you can pick the first one.
Complete the form with as much information as possible. The more information we have from the beginning, the faster your issue can get resolved!
When entering information, you'll note the category and sub-category are listed. You can change them here if you need to.
Your name and email address are already listed for you
Choose which building your are in from the list
The Tell Us More About It field is for the specific details of your issue. Please enter as much detail as you can.
Enter the best phone number to reach you during the day. This can be an office/desk number or a cell number, whichever you prefer.
Screenshots are VERY helpful when working on many issues. If you have a screenshot, or another attachment that will be helpful in solving your issue, you can attach it by clicking the Browse button or dragging a file from our computer into the box.
Once you have completed entering all fields and adding any attachments, click Send.
You will receive an email stating your form was created and will include the Request (Ticket) number assigned to your request.
In the upper right corner of the home screen, there is a button labeled "Requests" with a number indicating how many open requests you have
Click on this button to see the status of any request
You can add a comment/question as well as attached additional screenshots or documents on this screen