If a parent or student has difficulty signing into the portal, they should contact the school office. If it cannot be resolved at the school level, please have a school staff member contact the Help Desk at 8425.
Student Portal
Students log into the portal on the Student page of the CCS website: www.ccsoh.us. Students log into the portal using his/her student number and the date of birth in the MM-DD-YYYY format. Note: dashes are to be used instead of slashes between the month, day, and year.
If the student has entered the information and still needs assistance:
- Verify that the student is using the correct student number.
- Verify that the student is using dashes (-) in the date of birth and not slashes (/)
- Verify that the student’s date of birth in Infinite Campus matches the date of birth that the student is entering.
If the student is still unsuccessful in logging onto the student portal, please have a school staff member contact the Help Desk at 8425.
Parent Portal
Parents/Guardians log into the portal on the Parent page of the CCS website: www.ccsoh.us. Note: the portal url address to access the log on screen is the same for parents/guardians and students.
- Forgot username/password: If the parent/guardian cannot recall their username and/or password that he/she created and if their email address was entered in the portal during setup, they can request the information be emailed via the portal log on screen.
- From the log on page, the parent/guardian clicks Help, then Forgot your password? or Forgot your username?
- Cannot log on: If the parent/guardian has the correct username and password, but still cannot log into the portal, please have a school staff member contact the Help Desk at 8425.
- Did not receive an activation code: The parent/guardian may not have received an activation code if:
- The student was not enrolled in your school at the time the letters were generated
- The person is not checked as the parent/guardian for the student. See below for detailed instructions.
Checking Parent/Guardian Check Box
- Click on the Search tab.
- Select Student from the drop-down list.
- Enter the student’s name, click Go
- If more than one student displays in the Search Results, click on the name of the appropriate student.
- Click on the Relationships tab.
- Make sure the boxes for Guardian, Mailing, Portal, and Messenger (not shown) are checked as applicable.
- Click Save.
See below for detailed instructions on how to issue the activation code to the parent/guardian. The activation key is the person’s GUID (Global Unique Identifier), which is found on the Demographics screen.
Generating Parent Activation Code Letters
Click on the Letter Below to download a copy of the Blank Parent Activation Code Letter.
