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Please closely monitor your Cherwell tickets and the email responses from the system. Questions, requests for further information to complete the ticket and notes are often included in these emails.

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A Resolution is the consequence for the student’s action. A student may have more than one Resolution assigned for a specific Event.


1	Open the Behavior Record	The Resolution screen is accessed by searching for the Incident and Event, reviewing the Participants, then clicking “Add Resolution”.
2	Review Details	Make corrections if missing or incorrect.
3	Review Event/Participants	Make corrections if missing or incorrect.
4	Click Add Resolution to add a consequence to the event.	Resolutions will need to be added for all of the participants, victims, witness, as well as the offenders.
5	Image Modified
6	Enter the "CCS Required" fields Using certain CCS Resolution Codes will enter absences for the student. These codes are tied to an attendance code and additional data entry is required.	All Resolutions must include: Resolution Assign Date Resolution Type Behavior Admin Staff Name Details Hearing (student removal), Out of School Suspension, PALS, PEAK/ISS must also include: Resolution Start Date/Time Resolution End Date/Time Attendance Code Duration in Days Letter Date Check for Attendance Conflicts
7	Verify absence for resolution codes linked to attendance.	Attendance Related Resolutions: Check for Attendance Conflict
8	Change the status to "Complete"
9	Image Modified

Resolution Type

Click for more information on the following resolution codes:

CCS Resolution Codes - Click the code for more information Tied to Attendance Code
36: PBIS-Bus ridership suspension
25: PBIS-Conference with student
33: PBIS-Detention
32.5: PBIS-Hearing (non-removal)
32: PBIS-Hearing (student removal)	RMV
21: PBIS-Loss of privilege
50: PBIS-No Action Taken
30: PBIS-OSS/Out of school suspension (with classwork)	OSS
30: PBIS-OSS/Out of school suspension (without classwork)	OSW
28: PBIS-PALS	PALS
26: PBIS-Parent contact
24: PBIS-PEAK/ISS	ISS
34: PBIS-Restitution
31: PBIS-SAIL referral
35: PBIS-Social agency referral
22: PBIS-Time out < 1 hour
23: PBIS-Time out > 1 hour


		Required by CCS
1	Resolution Type, this is a required field. From the drop-down menu select the appropriate Resolution Type. This field indicates the consequence (Conference, Out of School Suspension, etc.)
2	Resolution Assign Date is a required field. When was the consequence assigned? (this defaults to the current date).
3	Resolution Start Date: indicates when the student will begin serving the consequence. For attendance related resolutions the date entered in this field will identify the date attendance marks will begin.
4	Resolution Start Time: indicates when the student will begin serving the consequence. For attendance related resolutions the time entered in this field will identify the time attendance marks will begin.
5	Resolution End Date: indicates when the student will end serving the consequence. For attendance related resolutions the date entered in this field will identify the date attendance marks will end.
6	Resolution End Time: indicates when the student will end serving the consequence. For attendance related resolutions the time entered in this field will identify the time attendance marks will end.
7	Duration in School Days is the total number of days assigned.
8	Attendance Code is the code appropriate to the resolution selected. This field will only appear if the Resolution Type selected will affect attendance for the student.
9	Select the Behavior Admin Staff Name from the drop-down menu.
10	Details enter additional information regarding the resolution. Do not enter any student names in this field.
11	Discipline Modified is used if the resolution is adjusted.
12	Select Referred for Alternative Education from the drop-down menu, if applicable.
13	Letter Date is the date that the letter associated with the Resolution will be generated.
14	Enter the Hearing Date using the MM/DD/YYYY format or use the calendar icon.
15	Enter the Hearing Time using the HR:MM format. It is not necessary to enter am or pm. Do not enter a date in the Return Date field.
16	Apply To is required. Check the students who are receiving the current resolution.
17	Click the Check for attendance conflicts button. If conflicts are detected, further review is necessary. Refer to Attendance Related Resolutions - Check for Attendance Conflicts.
18	Click Save.

Important Info about Resolutions

A resolution will need to be added for all participants. This is important to keep track of the information. When deciding who or how many witnesses to include please keep in mind the following. Witnesses should be documented when there wasn’t a teacher or staff member directly observing the event. Also the inclusion of witnesses should be within reason. If an event happened in class you would not need to list every student as a witness.

Resolutions for witnesses and victims would probably include “No Action Taken” or “Conference with student” or “Parent Contact”.

Resolutions may need modified after the initial entry. Keep the following tips in mind before modifying the resolution:

Editing the resolution start date, resolution start time, resolution end date, and/or resolution end time will impact the student’s attendance. It is required to Check for Attendance Conflicts when editing these fields.

View the student’s attendance to verify it accurately reflects the dates and times the student was absent.

If a Hearing resolution was entered, when the disposition has been decided (parent contact, suspension, PEAK, etc.) ADD a second Resolution to reflect the outcome of the Hearing.

Due Process - If the incident will remove the student from the educational process, a hearing must be scheduled as the first resolution and a letter generated informing the parent of the hearing. After the hearing is held, an additional resolution with the final disposition must be added. Due process behavior letters must be uploaded with the administrator's signature to the student's document tab.

Behavior Resolution Date Entry

There are three different types of Resolution Date Ranges:
Resolution Assignment for One Date	This means the student’s Resolution does not span more than one date. In the screen shot below, the data entry indicates the student was in ISS on 10/6 only, from 9:00 – 3:30.

Continuous Resolution Assignment for Multiple Dates	The student began their Resolution assignment on one date and it continued on to one or more dates. There are no breaks in instructional time for the Resolution. In the screen shot below, the data indicates the student was in ISS for three school days, from 10/6 – 10/8.

Resolution Assignment for Multiple Partial Days	The student was assigned the Resolution for multiple days, but only for a portion of each day. Each segment of time must be entered as a separate Resolution. The Resolution will display according to how many segments of time were assigned. See the screen shots below for an example of a student assigned ISS for 3 hours on three separate dates.

Versions Compared

Old Version 22

New Version 23